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KMID : 1023720190740020061
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Journal of Welfare for the Aged
2019 Volume.74 No. 2 p.61 ~ p.85
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A Study on Empathy Experiences of Welfare Practitioners of Single-Household Elderly Support Center
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Kim Tae-Hui
Park Myung-Sook
Um Tae-Rim
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Abstract
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The purpose of this study was to understand empathy experiences of welfare practitioners who work with elderly people living alone. We conducted focus group interviews with 14 service-managers and life-managers who work at Single-Household Elderly Support Center, and analyzed the data using inductive subject analysis, one of the qualitative research methodologies. It was found that 2 subjects and 5 essential themes about empathy experiences of care service employees. first, care service employees were aware of the importance of empathic technology, while also having difficulty empathizing with clients. And sometimes they were feeling compassion Fatigue. second, they thought that there was a lack of empathy education for care service employees and therefore recognized the need for empathy programs that can act as a platform. Based on the results of this research, we suggested practical measures to improve empathy ability of practitioners who working with the elderly living alone.
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KEYWORD
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care service employee, empathy experiences, service-manager and life-manage
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